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Front Desk & POS

Run the whole day
from one screen.

A front-desk workspace built for busy salons: see every stylist’s day on one calendar, finish or cancel a booking with one click, and bill walk-in services and retail products in under a minute on the built-in POS.

Why it matters

  • Bill a walk-in in a few taps - no notebook, no separate billing app
  • Complete, cancel, or mark a no-show straight from the calendar
  • Every walk-in credits the stylist who actually did the work

Overview

What SalonAssist delivers

The front desk is where a salon wins or loses its day. When the counter gets busy, staff juggle a booking diary, a billing book, and a phone - and that is when walk-ins slip through, the wrong stylist gets credit, and regulars feel like strangers. SalonAssist AI brings it all into one desk screen with two views: a Calendar for the day’s bookings and a POS counter for walk-in customers.

On the Calendar, every booking is a card your team can act on right there - mark it completed and take payment, edit it, mark a no-show, cancel, or send the client a WhatsApp update. On the POS, a walk-in is billed in a few taps: find or add the customer, tap the services, pick who did each one, add any retail products they are taking home, apply any offer, choose how they paid, and the invoice is ready. Both views feed the same customer records, invoices, loyalty points, and staff reports - so the owner sees an honest picture of the day without anyone doing double entry.

Challenges

Problems we solve

01

Queues at the counter

Writing bills by hand or switching between apps while customers wait makes the salon look disorganised and slows down every chair.

02

Walk-ins that never get recorded

When the desk is busy, walk-in visits go into a notebook - or nowhere. That is lost revenue history, lost loyalty points, and a customer you cannot invite back.

03

The wrong stylist gets the credit

If the system picks a staff member automatically, commission and performance reports stop matching who actually did the haircut.

04

Jumping between screens to close a booking

Finding a booking in a long list just to mark it done or cancel it wastes minutes every hour at the desk.

05

Not recognising regulars

Without visit history and dues in front of them, staff cannot greet a loyal client properly or remind someone about a pending balance.

06

Half-finished bills get lost

A phone call or a refresh in the middle of billing should not mean starting the bill again from scratch.

Capabilities

Key features at a glance

Everything in this module, mapped to the Starter (solo), Growth (multi-chair) and Enterprise (multi-branch) setups. We pick your setup after the demo - the price is the same on every setup.

01

Day calendar for the whole team

Every professional as a column and the day as time rows - see who is free and who is busy at a glance.

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02

One-click booking actions

Each booking card has a quick menu: Mark as Completed, Edit, No Show, Cancel, Delete, and View Invoice - no need to leave the calendar.

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03

Booking summary on click

Click any booking to see the client, services, stylist, price, and status - with big, clearly labeled action buttons.

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04

Walk-in POS counter

Bill a walk-in in a few taps: customer, services, stylist, offer, payment - and the invoice is ready.

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05

Know the client at the counter

Visits, total spent, last visit, pending dues, loyalty points, and active memberships or packages appear as soon as you pick the customer.

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06

Right stylist, right credit

Walk-ins record the professional who actually did each service, so commission and performance stay honest.

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07

Payment the way clients pay

Record Cash, UPI, Card, pay-later Credit, or a Mixed split - every invoice shows exactly how it was paid.

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08

Bills are never lost

A half-finished POS bill is kept safe if the screen closes or refreshes - pick up right where you left off.

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09

Sell retail products on the same bill

With Inventory switched on, add shampoos, serums, and kits to the bill - scan a barcode or search by name, and stock updates on its own.

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10

Sold by on every product

Each product shows who sold it, filled in with the stylist on the visit, so product incentive goes to the right person.

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11

Branch-aware desk

Switch branches on the calendar and the POS shows that branch’s services and team.

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12Next step

See it working for your salon

Book a short demo - or see our 2 simple plans. Same price on every setup.

Deep dive

Feature breakdown for salon owners

Every capability below is live in the product today - mapped to what you actually use at the chair, desk, and phone.

01
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A calendar your front desk can act on

The calendar is not just a picture of the day - it is where the day gets done.

What you get

  • See every stylist’s bookings side by side, with clear lines for each half hour
  • Short and long bookings both show the client, service, time, and status clearly
  • Open the quick menu on any booking to complete, edit, mark a no-show, cancel, or delete it
  • Click a booking to open its summary: client, phone, services with stylists, total, and payment once paid
  • Bookings with several services light up together, so the team knows they belong to one visit
  • Finished visits only show the invoice and details - history cannot be changed by mistake
  • Find availability highlights open times so new bookings go into real free slots
02
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Walk-in checkout in under a minute

The POS counter is built for the moment a customer walks in and wants to pay and go.

What you get

  • Search the customer by name or phone, or add a new customer without leaving the bill - the customer box is highlighted so new staff know where to start
  • Tap services from your menu - only the right Male or Female services appear
  • Choose who performed each service so the right person is credited
  • Pick which opened product was used on each service, and add retail products from the Products tab
  • Visit date is today by default; forgot to bill yesterday’s walk-in? Record it for a past date
  • Apply a coupon, membership balance, package session, loyalty points, or an instant desk discount
  • Pick Cash, UPI, Card, Credit, or Mixed and finish - the visit and invoice are saved together
03
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Products at the counter

Retail and service products are part of the same checkout, not a second notebook.

What you get

  • Scan a barcode or search a product and add it to the bill in one tap
  • The bill never lets you sell more than you have in stock
  • Sell products on their own - a customer who only buys a shampoo gets a proper invoice
  • Each product shows who sold it, so the right team member earns the product incentive
  • One invoice shows services, products, and the tax included, with one payment
  • On a phone, the New Walk-In screen has Services and Products tabs, so owners can bill from anywhere
04
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Recognise every regular

Good service starts with knowing who is standing at the counter.

What you get

  • Number of visits, total spent, and last visit date appear the moment a customer is chosen
  • Pending dues are visible, so staff can politely settle balances
  • Loyalty points and active memberships or packages show before an offer is applied
  • Every walk-in becomes a customer record you can thank, reward, and invite back
05
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Closing the day with confidence

When every visit is completed and paid on the desk, the numbers at night just add up.

What you get

  • Completed bookings and POS walk-ins land in the same invoice list
  • Payment mode on every visit makes the cash, UPI, and card tally simple
  • Staff performance and commission reports reflect who actually served each client
  • No-shows and cancellations free up the calendar instantly
06
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Easy for new staff

A new receptionist should be confident on the first day.

What you get

  • Built-in “How it works” guides for the Calendar and for the POS
  • Every action is a labeled button - Complete, Edit, More - not a mystery icon
  • Services template with 40 ready sample services makes setting up your menu quick

How it works

Step by step

01

Pick the customer

Search by name or phone, or add a new walk-in customer in seconds - their visit history appears instantly.

02

Add services and stylist

Tap the services done today and choose who performed each one.

03

Add products

Add any retail products the customer is buying and note which opened product was used on the services.

04

Apply offers

Use a coupon, membership, package, loyalty points, or a quick desk discount on the services - the total updates live.

05

Take payment and finish

Choose how the customer paid and complete - the invoice is ready and the visit is in their history.

Why SalonAssist

What sets us apart

  • ✓Bill a walk-in in a few taps - no notebook, no separate billing app
  • ✓Complete, cancel, or mark a no-show straight from the calendar
  • ✓Every walk-in credits the stylist who actually did the work
  • ✓Services and retail products on one bill, with the seller credited
  • ✓Client visits, spend, and dues visible right at the counter
  • ✓Unfinished bills are never lost, even if the screen closes
  • ✓Same records, invoices, and reports as bookings from website and voice

Learn more

Salon Inventory Management Software: Stock, Retail & Usage

Salon inventory software that stops surprise stock-outs, puts retail on the same bill, shows how far each bottle goes and credits staff who sell.

Read guide

Frequently asked questions - front desk & pos

Book a free demo today

See how SalonAssist AI automates bookings, clients, and operations. Walk through the product with our team.