01
Staff profiles & skills
Services each stylist can perform, weekly hours, commission %, photo, documents.
GrowthEnterprise
Salon Operations
Staff, branches, WhatsApp,
and lobby TV.
Salon operations software for staff skills, availability, and QR attendance check-in (Growth+), multi-branch control on Enterprise, WhatsApp appointment messages with delivery tracking, and Live Salon TV lobby display. Promotional campaigns live on WhatsApp Marketing.
- Stylist-by-hour lobby matrix on Growth+ - rare at any price point
- WhatsApp with send and delivery audit plus per-message cost visibility
- Geofenced QR + PIN attendance with owner override - not a paper sign-in sheet
Overview
What SalonAssist delivers
Operations are what happen between booking and checkout: who performs each service, who checked in on site, which branch serves the client, how waiting guests stay informed, and how confirmations reach clients on WhatsApp. SalonAssist AI connects staff availability to the slot engine, Attendance QR check-in on Growth and Enterprise, branch scope on Enterprise, and a lobby display that updates every 30 seconds. Promotional WhatsApp lists and campaigns are covered on the WhatsApp Marketing hub - not here.
Staff do not log in separately - owners manage team records with skills, weekly availability, commission rates, optional documents, and attendance PINs. Staff mark Present via a public location QR (geofence + PIN); owners can override from the Attendance hub. WhatsApp on Operations covers appointment confirmation, reschedule, cancellation, and thank-you, plus manual membership/package purchase receipts from the customer profile, with send and delivery audit. Live Salon TV turns a browser tab on your lobby screen into a price board, schedule matrix, and promotional ticker.
Challenges
Problems we solve
Scheduling without skill awareness
Booking the wrong stylist for a service - or double-booking because availability was guessed.
No clear who-is-on-site record
Paper sheets and WhatsApp "I'm in" messages do not give owners a reliable Present / Absent history for the month.
Multi-location chaos
Branches share one catalog without separation - bookings and invoices cannot reflect which location served the client.
No-shows and forgotten appointments
Clients miss visits when confirmations are inconsistent. Mark no-shows in the schedule, track frequent absentees in CRM, and use WhatsApp confirmations to cut empty chairs.
Lobby questions repeat all day
"How much is a blow-dry?" and "who is free at 3?" pull staff away from paying clients.
Capabilities
Key features at a glance
Everything in this module - mapped to plan tiers so you know what ships on Starter, Growth, and Enterprise.
02
Staff attendance QR check-in
Geofenced location QR + unique PIN; Today board, History overview & log, owner manual mark.
GrowthEnterprise
03
Multi-branch locations
Branch address, hours, scoped services and staff, active/inactive status.
Enterprise
04
WhatsApp appointment messages
Confirmation (with Location / optional Maps link), reschedule, cancellation, thank-you - plus public booking OTP.
StarterGrowthEnterprise
05
Delivery & cost tracking
Notifications page: remaining balance, attempted, failed, per-message log.
StarterGrowthEnterprise
06
Live Salon TV
Price board, schedule timeline or stylist matrix, promo ticker - auto-refresh.
StarterGrowthEnterprise
07
Promotional ticker lines
Rotating offers and welcome messages configured in portal; live on TV in ~30s.
StarterGrowthEnterprise
08
See it working for your salon
Book a short demo - or compare Starter, Growth, and Enterprise plans.
Deep dive
Feature breakdown for salon owners
Every capability below is live in the product today - mapped to what you actually use at the chair, desk, and phone.
01
GrowthEnterprise
Staff management (Growth & Enterprise)
Stylists are the product - knowing who can do what and when they work turns scheduling from guesswork into operations.
- Personal details, employment type, salary, commission percentage
- Skills linked to services they can perform - filtered in booking pickers
- Weekly availability per day; can inherit salon or branch hours when adding staff
- Time off blocks slots on affected days; inactive staff hidden from booking
- Enterprise: assign staff to a branch; appear on lobby schedule matrix
- Performance: revenue and incentive payable per stylist in detailed analytics
02
GrowthEnterprise
Staff attendance (Growth & Enterprise)
Know who checked in on site - without a separate payroll punch-clock product.
- Attendance hub: Today, History, Locations, Staff PINs
- Printable/shareable location QR; staff open public page, share geo, enter 6-digit PIN
- Geofence radius enforces on-site Present; check-in only (no check-out)
- Growth: one salon attendance location; Enterprise: one per branch, staff check in at assigned branch
- Owner manual mark/override for Present, Absent, On leave, Holiday
- History Overview (month KPIs + staff summary) and Check-in log (filters + pagination)
03
Enterprise
Branches & locations (Enterprise)
Each branch gets its own address, hours, staff, and service availability.
- Create branches with city, address, phone, weekly hours
- Assign services to one or more branches before booking at that location
- Branch appears in desk booking, public booking, voice agent, invoices, and TV
- Analytics filters by branch for revenue and operations KPIs
- Booking blocked on Enterprise until at least one branch exists and services assigned
04
StarterGrowthEnterprise
WhatsApp alerts & reminders
Confirmations and updates on the channel clients already use - with full audit, not fire-and-forget.
- Send from Appointments: confirmation, reschedule, cancellation, thank-you after visit
- Confirmation Location line: optional Google Maps URL from Salon Profile, else salon address, else "Contact salon for directions" (not on reschedule/cancel/thank-you)
- Send from customer profile: membership or package purchase receipt (manual after assign; not automatic)
- Public website booking sends a WhatsApp OTP; the appointment is created only after the client verifies it
- Message balance shown in portal header when WhatsApp is active
- Notifications page: monthly attempted, failed, breakdown by type (including membership and package)
- Per-message log: customer, type, send status, delivery status, timestamp, estimated charge
- Note: automated day-before reminder is not exposed in portal UI today
- Promotional lists, templates, and campaigns: see WhatsApp Marketing (optional add-on)
05
StarterGrowthEnterprise
Live Salon TV dashboard
Waiting clients see prices, today's schedule, and promotions - without asking the front desk.
- Launch Live Portal in browser tab on lobby TV or tablet
- Services price board with duration and price - auto-scrolling
- Starter: today's appointment timeline; Growth+: stylist-by-hour matrix with In Chair status
- Promotional ticker from salon settings or default welcome lines
- Data refreshes automatically every 30 seconds
How it works
Step by step
01
Configure team & branches
Add staff with skills and hours; Enterprise adds branch locations.
02
Set up attendance
Add location QR, assign staff PINs; team checks in on site.
03
Activate WhatsApp
When on account, send per-appointment messages from the list.
04
Set up lobby TV
Add promo lines; launch Live Portal fullscreen on your TV browser.
05
Day-to-day ops
Bookings respect availability; Attendance, TV, and WhatsApp keep floor and clients aligned.
Why SalonAssist
What sets us apart
- ✓Stylist-by-hour lobby matrix on Growth+ - rare at any price point
- ✓WhatsApp with send and delivery audit plus per-message cost visibility
- ✓Geofenced QR + PIN attendance with owner override - not a paper sign-in sheet
- ✓Weekly availability and time off for booking slots (separate from attendance presence)
- ✓Branch-scoped everything on Enterprise for true multi-location ops
- ✓Staff commission-aware analytics from actual completed visits
Explore related
Continue through the platform
Each module shares one calendar, one client record, and one checkout - pick the next piece of the story.
Salon Management
Cloud portal for profile (including optional Google Maps link), services, hours, Starter/Growth/Enterprise tiers, and owner support tickets.
Learn moreBooking & CRM
Desk, website, and voice bookings in one schedule - CRM with visit history, filters, CSV import/export, and source tags.
Learn moreWhatsApp Marketing
Optional add-on: CRM lists, EN/GU/HI templates, Meta-approved campaigns, capacity checks, and marketing delivery logs.
Learn moreAI Voice Agent
24/7 AI receptionist that books, reschedules, cancels, and answers service and pricing questions on your live calendar.
Learn moreLearn more
Salon Staff Management Software: Features Growing Salons Need
What salon staff management software should cover: skills, availability, commissions, and performance-without confusing it for AI feature shopping.
Frequently asked questions - salon operations
Growth and Enterprise include staff profiles, skill assignment, weekly availability schedules, and time off that blocks booking slots. Drag-and-drop shift rostering is not implemented - availability and time off are the scheduling surface.
Yes on Growth and Enterprise. Staff check in via a geofenced location QR and unique 6-digit PIN. Owners manage Today, month History (Overview and Check-in log), Locations, and Staff PINs, and can mark or override attendance manually. It is check-in presence only - not payroll check-out or a punch-clock timesheet product.
Starter auto-assigns an available team member behind the scenes. Staff management, stylist pickers, and Attendance require Growth or Enterprise.
From Appointments: booking confirmation (includes a Location line - optional Google Maps URL from Salon Profile, otherwise salon address or a directions fallback), reschedule notice, cancellation notice, and thank-you after a completed visit - with delivery status when the provider confirms. From the customer profile: manual membership and package purchase receipts after you assign a plan. Public website booking also sends a WhatsApp OTP; the appointment is created only after the client verifies that code. Membership/package messages are not sent automatically on assign. For promotional lists, templates, and campaigns, see the optional WhatsApp Marketing add-on.
Not through the portal UI today. You send messages per appointment from the Appointments page when WhatsApp is active on your account.
Configure promotional lines in salon settings, then launch Live Portal in a browser on your TV. It shows services, schedule, and ticker - refreshing every 30 seconds. It is a separate display app, not embedded inside the main portal.
Salon name, live clock, scrolling service prices, today's appointments or stylist schedule matrix (Growth+), and promotional ticker messages you configure.
Each branch has address, hours, staff, and services. Booking picks branch first; analytics and invoices can scope to location. Attendance locations are also branch-scoped - staff check in at their assigned branch.
No. Inventory and retail product management are not implemented in SalonAssist AI today.
Book a free demo today
See how SalonAssist AI automates bookings, clients, and operations. Walk through the product with our team.