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Fresh booking by phone
AI asks Male or Female, lists matching services with prices and durations, checks open slots, collects name and phone, and confirms the appointment.
StarterGrowthEnterprise
AI Voice Receptionist
Never miss a booking
call again.
SalonAssist AI answers every phone call 24/7 - greeting callers, checking live availability, booking appointments, handling reschedules and cancellations, and answering service and pricing questions using your real salon calendar.
- First-class citizen - not a bolt-on IVR; uses the same live availability as desk and website
- Natural conversation for book, reschedule, cancel, inquiry, and coupon scenarios
- Tier-adaptive: Starter auto-assigns; Growth adds stylist choice; Enterprise adds branches
Overview
What SalonAssist delivers
The AI Voice Receptionist is SalonAssist AI's founding capability - a human-grade phone agent that turns missed calls into confirmed appointments. Unlike basic IVR menus, it understands natural conversation, checks real-time stylist availability, and saves bookings directly into your salon portal with a Voice AI source tag.
Every call scenario - fresh booking, reschedule, cancellation, service inquiry, and coupon validation - uses the same booking rules as your front desk and public booking page. On Growth and Enterprise plans, callers can choose a stylist per service; on Enterprise, they can select a branch. Salon owners review call logs with transcripts, duration, and booking outcomes to measure conversion.
Challenges
Problems we solve
Missed calls during peak hours
When stylists and the front desk are with clients, phones ring unanswered. Research shows many callers never ring back - they book with a competitor instead.
After-hours revenue left on the table
Clients search and call at night, on lunch breaks, and on Sundays. If nobody answers, that booking intent disappears until they find another salon.
Staff time wasted on repetitive calls
Your team spends hours each week answering "What are your prices?" and "Do you have a slot Tuesday?" instead of delivering services and upselling at the chair.
No visibility into phone conversion
Without tagged bookings and call logs, owners cannot tell how many calls became appointments or what callers asked before hanging up.
Capabilities
Key features at a glance
Everything in this module - mapped to plan tiers so you know what ships on Starter, Growth, and Enterprise.
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Reschedule & cancel by phone
Caller provides their phone number; AI finds upcoming bookings and moves or cancels them with live availability checks.
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Service & pricing inquiry
Answers "what do you offer?" and "how much is a haircut?" from your live Male/Female-filtered service catalog - and can offer to book.
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Coupon validation on calls
Validates promo codes during the conversation before the booking is saved.
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Call logs & transcripts
Search calls by phone, name, outcome, and date. Open a chat-style transcript for every conversation.
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Try Agent in browser
Test the receptionist before forwarding your salon line - no caller needed.
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See it working for your salon
Book a short demo - or compare Starter, Growth, and Enterprise plans.
Deep dive
Feature breakdown for salon owners
Every capability below is live in the product today - mapped to what you actually use at the chair, desk, and phone.
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Five call scenarios the AI handles today
The voice agent is not a single "press 1 to book" flow. It supports the full set of phone interactions your front desk handles daily.
- Fresh booking: Male/Female → matching services → date → available slots → name and phone → confirm
- Reschedule: find booking by phone → pick new slot → confirm (branch can change on Enterprise)
- Cancellation: find booking by phone → cancel → confirm (coupon usage reverted if applicable)
- Service and pricing inquiry: ask Male/Female, then list matching services with prices and durations; offer to book
- Coupon validation: check active promotions or validate a specific code during the call
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StarterGrowthEnterprise
Same booking engine as desk and website
Voice AI does not use a separate calendar. It respects staff skills, weekly availability, time off, branch hours, service duration, and existing appointments.
- Real-time slot picker - no double-booking
- Multi-service visits run back-to-back; availability checked per segment on Growth+
- Appointments saved with source tag Voice AI in list and analytics
- Customer record created or matched by phone number automatically
- Membership and package codes can be mentioned; full redemption at salon checkout
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Tier-adaptive voice behavior
The conversation script updates when your plan changes. Callers get the right level of choice without separate products.
- Starter: auto-assigns stylist - no branch or stylist picker on the call
- Growth: stylist selection per service when booking
- Enterprise: branch selection plus stylist per service; reschedule can change branch
- Voice agent page shows status, assigned inbound number, and forward-line guidance
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Owner monitoring and accountability
Call Logs (linked from the Voice Agent page) give you visibility into what the AI said and whether calls converted.
- Filter by phone, caller name, booking outcome, and date range
- See duration, status (booked, rescheduled, cancelled, inquiry only), linked appointment (portal can show no-show on the appointment)
- Dashboard tracks AI voice conversions and call volume when Voice Agent is on the account
- Detailed analytics shows conversion rate, reschedules, and cancellations from voice
How it works
Step by step
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View your agent
Voice Agent page shows status and your assigned inbound AI phone number.
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Forward your salon line
Copy the number and configure your phone system to forward calls to it.
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Test with Try Agent
Simulate caller flows in the browser before going live.
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Caller books by voice
AI greets, understands intent, checks slots, and saves the appointment.
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Confirm & follow up
Optional WhatsApp confirmation from the Appointments page; review transcript in Call Logs.
Voice flow
From call to confirmed booking
Five steps from call ingestion to WhatsApp follow-up.
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AI answers
Instantly greets every caller
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Service logic
Understands salon services
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Live availability
Checks slots in real time
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Smart booking
Confirms and updates portal
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Instant alerts
WhatsApp follow-ups
Audio demos
Hear it in action
Booking appointment
Listen how the AI handles a completely fresh scheduling request.
1:31
Reschedule booking
Watch the AI seamlessly move an existing appointment to a new time.
1:22
Cancel appointment
A smooth cancellation flow freeing up your calendar gracefully.
0:53
General services
The AI explaining service pricing, details, and answering queries.
0:55
Why SalonAssist
What sets us apart
- ✓First-class citizen - not a bolt-on IVR; uses the same live availability as desk and website
- ✓Natural conversation for book, reschedule, cancel, inquiry, and coupon scenarios
- ✓Tier-adaptive: Starter auto-assigns; Growth adds stylist choice; Enterprise adds branches
- ✓Every voice booking tagged for marketing ROI in dashboard and detailed analytics
- ✓Transcripts and outcomes in Call Logs - accountability most voice tools skip
Explore related
Continue through the platform
Each module shares one calendar, one client record, and one checkout - pick the next piece of the story.
Booking & CRM
Desk, website, and voice bookings in one schedule - CRM with visit history, filters, CSV import/export, and source tags.
Learn morePricing
Compare Starter, Growth, and Enterprise - India and international plans.
Learn morePlan flows
See how desk, website, and voice bookings flow into one live schedule.
Learn moreLearn more
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Frequently asked questions - ai voice receptionist
It is an AI phone agent that answers your salon line 24/7, understands what callers need, checks your real appointment calendar, and books, reschedules, or cancels visits - the same work a trained receptionist does, without hold queues or missed calls.
Yes. It checks staff availability, weekly schedules, time off, branch working hours on Enterprise, service duration, and existing bookings. Slots offered on a call are the same slots available at the desk and on your online booking page.
On Growth and Enterprise plans, the AI asks which stylist should perform each service (filtered by skill). On Starter, the system auto-assigns an available team member behind the scenes.
IVR menus force button presses and cannot check live availability. SalonAssist AI holds a natural conversation, asks Male or Female before reading matching services with prices, validates coupons, and writes appointments into one unified schedule with source attribution.
Yes. Use Try Agent on the Voice Agent page in your portal to simulate caller experiences in your browser before forwarding your line.
Call Logs store duration, booking outcome, linked appointment, and a chat-style transcript. You can search and filter by phone, name, outcome, and date range.
Yes. In India, Voice Agent is available as an add-on on any management tier (Starter, Growth, or Enterprise). International plans bundle the voice agent with the CRM suite.
Callers can mention membership (MEM-) or package (PKG-) codes during the call. Codes are verified at booking; wallet debit, session consumption, or discount application happens at visit checkout in the salon.
Book a free demo today
See how SalonAssist AI automates bookings, clients, and operations. Walk through the product with our team.