Data Deletion Instructions

1. Introduction

SALONASSIST AI ("SalonAssist AI," "we," "our," or "us") operates the website www.salonassistai.com and the salon management platform (the "salon portal") at app.salonassistai.com. You have the right to request deletion of your personal data and of the salon data associated with your account. This page explains how to delete data yourself inside the salon portal, how to request complete deletion of a salon, how WhatsApp integration data is handled, and how to contact us if you cannot access your account.

Salons that use SalonAssist AI decide what information they store about their own clients. If you are a client of a salon (for example, you booked an appointment, received a WhatsApp message, or called a salon's AI receptionist), please contact that salon first. You can also email us at worksalonassistai@gmail.com and we will work with the salon on your request.

For more information on how we handle personal data, please read our Privacy Policy and Terms of Service.

2. Deleting Individual Records

Salon owners, and team members who have been given delete permission, can permanently delete the following records from the relevant module after signing in to the salon portal at app.salonassistai.com. Open the record and use its delete option. Deleted records are removed permanently and cannot be restored.

• Appointments: upcoming or in-progress appointments can be deleted. Appointments that are already completed, cancelled, or marked as no-show cannot be deleted from the portal because they form part of the salon's visit and billing history.
• Services and Service Categories: services can be deleted when they are not in use. Deleting a category leaves its services in place without a category.
• Staff: staff profiles, including their uploaded photos and documents, can be deleted when the staff member is not linked to records that are still in use.
• Branches: branches can be deleted from Branches & Locations.
• Team Users: portal logins created for team members can be deleted from Team Access.
• Coupons and Loyalty Offers: can be deleted when they are not in use.
• Membership and Package Plans: plans can be deleted when no customer holds them. Plans that customers already hold can be deactivated instead.
• WhatsApp Marketing Lists: can be deleted when no campaign uses the list.
• WhatsApp Marketing Templates: deleting a template marks it as deleted in SalonAssist AI and sends a request to delete it from your WhatsApp Business account on Meta.
• Product Images: product images can be removed. Inventory products themselves can be archived, not deleted.

Some records cannot currently be deleted one at a time from the portal. These are customer profiles, salon invoices, AI voice call logs, WhatsApp campaigns, and WhatsApp notification logs. To have specific records of this kind removed, send an email request as described in Section 5. All of these records are removed when a salon is deleted completely (Section 3).

Before deleting data, salon owners can download their customer list using the Export option in the Customers module.

3. Complete Salon Deletion

A salon owner can ask us to permanently delete their entire salon account and all of its associated data. Complete salon deletion is carried out by the SalonAssist AI team through our administration system. To request it, email worksalonassistai@gmail.comfrom the email address registered on the salon account, with the subject line "Salon Deletion Request".

Once your request is verified, complete salon deletion permanently removes the following:

• Salon Profile and Settings: the salon profile, owner login, settings, and uploaded files such as the salon logo.
• Team Access: all team member logins for the salon.
• Branches: all branches and their working hours.
• Services: all services, service categories, and branch service assignments.
• Customers and CRM: all customer profiles, credit and repayment records, and website booking verification codes.
• Appointments and Booking: all appointments, products sold or used during appointments, and appointment notification logs.
• Billing, Invoices and POS: all salon invoices and their PDF files.
• Staff, Team and Attendance: all staff profiles, staff photos and documents, attendance records, attendance locations, and time off.
• Memberships, Packages, Loyalty and Coupons: all membership and package plans, customer memberships and packages, redemptions, loyalty wallets, loyalty transactions, loyalty offers, and coupons.
• Inventory and Retail: all products, product images, and stock records.
• WhatsApp Automation and Marketing: the stored WhatsApp connection credentials, notification templates, marketing templates and media, lists, campaigns, campaign recipients, marketing delivery logs, and opt-out records. Any scheduled or running campaigns are cancelled first.
• AI Voice Receptionist: the salon's voice agent configuration and all call logs and transcripts stored in SalonAssist AI. We also request deletion of the salon's AI agent from our voice AI provider.
• Support and Subscription: support tickets, the salon's SalonAssist AI subscription records, and subscription invoices.

Complete salon deletion is permanent and cannot be undone. We do not keep a recoverable copy of deleted salon records in the platform. If you only want to pause your account, ask us to suspend it instead.

4. WhatsApp Data Deletion

When a salon connects its WhatsApp Business account, SalonAssist AI stores the connection credentials needed to send messages on the salon's behalf. Access tokens, app secrets, phone number IDs, WhatsApp Business Account IDs, and webhook verification tokens are stored encrypted.

• Disconnecting WhatsApp: a salon owner can ask us to disconnect their WhatsApp integration by emailing worksalonassistai@gmail.com. Disconnecting permanently deletes the stored WhatsApp credentials and notification templates from SalonAssist AI and turns off automatic notifications. WhatsApp Marketing and notifications are switched off for the salon as part of this process.
• Complete salon deletion: removes all WhatsApp data stored by SalonAssist AI for that salon, including credentials, templates, lists, campaigns, campaign recipients, delivery logs, and opt-out records (see Section 3).
• Individual marketing data: marketing lists and templates can be deleted from the WhatsApp Marketing module as described in Section 2.

Disconnecting or deleting data in SalonAssist AI does not delete your WhatsApp Business account, phone number, approved message templates, or message history held by Meta. To manage or delete that data, use Meta Business Suite or the Business Integrationssettings in your Facebook account, where you can also remove SalonAssist AI's access.

5. Email Deletion Requests

If you cannot access your account, if the record you want removed cannot be deleted from the portal, or if you are a salon client, you can request deletion by email:

Please include:

• Your full name and the salon name.
• The email address or phone number registered with the salon account (or, for salon clients, the phone number you used with the salon).
• What you want deleted: specific records, your WhatsApp integration data, or the complete salon account.

6. Processing, Retention and Confirmation

• Identity verification: to protect your data, we verify that the request comes from the account owner or the person the data relates to before deleting anything. We may ask you to reply from your registered email address or to provide additional details.
• Processing: after verification, we process the deletion using the deletion functions described on this page. Deleted records are removed permanently from the SalonAssist AI platform.
• Retention exceptions: where we are required by applicable law to keep certain information (for example, records relating to our own billing and tax obligations), or need it to resolve a dispute or prevent fraud, we may keep that limited information for as long as required. If any information will be retained, we will tell you in our response.
• Confirmation: we will reply by email to confirm when your request has been completed, or to explain if it cannot be completed in full.

7. Important Notice About Third Parties

Deleting data from SalonAssist AI does not automatically delete information held independently by Meta (including WhatsApp and Facebook), telephony and voice AI providers, or other third parties. These providers process data under their own terms and privacy policies. To delete data they hold, please use their own tools or contact them directly. For Meta, see the Meta Privacy Policy and the WhatsApp Privacy Policy.

8. Contact Us